for the ultimate canine
Terms & Conditions
Terms and conditions for dog boarding
Please feel free to come and view our kennels. Why not have a look around by either visiting our website or by calling in to see us? You are very welcome during opening hours, and no appointment is required.
MONDAY TO SATURDAY
We are open between the hours of 9am and 12pm. We are CLOSED between 12 pm and 1.30pm. NO pets will be accepted or depart between 12pm to 1.30pm. PLEASE DO NOT ARRIVE BETWEEN 12PM AND 1.30PM
We are then open between 1.30pm and 4.30pm.
We are only open between 10am and 12pm.
The reception is closed for all bank holidays: therefore pets cannot arrive or depart on those days.
Deposit & Days Charged
We charge for day of arrival and day of collection. However, we make a concession of a half day reduction for pets collected by 12 pm. Your cats pen or kennel will be available from 9am on your arrival date and until 4.30pm on your day of departure. Any pet not collected by 4.30 will be subject to a charge of one extra day’s boarding.
Payment may be made by cheque accompanied by a cheque guarantee card, cash or credit card.
We reserve the right to revise our prices when necessary. All prices quoted will be at the rate prevailing at time of booking. All prices charged will be at the rate prevailing at time of boarding.
EARLY RETURNS AND CANCELLATIONS
We do not give credit for early returns you will be charged for the period booked
Due to problems in the past with no shows and last minute cancellations at peak periods (see below) we now require a £50 non refundable deposit for each week booked
All other periods a non refundable deposit of £25 per pet will be charged.
Our peak periods are all Half terms, Easter, School Holidays , Christmas and New Year.
DOGS must be fully inoculated against Distemper, Hepatitis, Leptospirosis, Parvovirus and Parainfluenza and must have had their booster injection within the previous twelve months.
We do ask that all dogs have this vaccination. Although it does not cover all viruses we at West lodge have found that the outbreaks have been far and few between since all dogs arriving have been vaccinated.
Your pet is covered by our Pet Insurance whilst in our care up to our policy maximum. This insurance does not cover pre-existing conditions
Our insurance will only cover veterinary treatment for an illness that has occurred at WestLodge or that first shows clinical signs within 48 hours of leaving the kennels.
Receipts for veterinary treatment must be submitted to us within 14 days of the pets departure.
Here at Westlodge we can administer injections if required, and there is NO CHARGE for administering any kind of medication for your dog.
Everything your cat or dog requires for his/her stay here is provided. We have bedding, food dishes and toys. You are welcome to bring your own pets bedding or toys and as much as we will try our best to keep them in the condition they came in and not be lost in our large washing system we cannot guarantee that these will be returned at the end of the pets stay.
When you arrive, please visit reception with your dog's vaccination records and items your dog will need.
A non-refundable deposit of £50 is payable advance and deducted from the final bill.
Iris & Marc Wheeldon, Westlodge Kennels, Linton Road, Great Abington, Cambridge, Cambrideshire CB21 6AA || 01223 891534